HR Delivery Program Manager
Framingham, Massachusetts, United States
ApplyStaples is business to business. You’re what binds us together.
Join Staples Human Resources in a highly visible role that turns HR strategy into coordinated, measurable action. You will connect HR Delivery leaders, HR Business Partners, Centers of Excellence, and business stakeholders while building the plans, governance, and operating rhythms that help important people initiatives move forward with clarity and accountability.
What you will be doing:
As the HR Delivery Program Manager, you will lead the planning, coordination, execution, and continuous improvement of HR Delivery programs and cross-functional initiatives. This role offers the opportunity to strengthen how HR work gets done, improve employee and leader experience, and provide the operational visibility that supports informed decisions.
Lead the planning, execution, and governance of HR Delivery programs, projects, and strategic initiatives.
Develop and maintain the annual HR operating calendar, project plans, implementation roadmaps, playbooks, dashboards, tracking tools, and reporting mechanisms.
Coordinate cross-functional work across HR Delivery, HR Business Partners, HR Centers of Excellence, business leaders, and external vendors to maintain alignment and accountability.
Monitor program progress, risks, dependencies, resource constraints, and delivery commitments; develop mitigation plans as needed.
Prepare executive presentations, leadership briefings, business reviews, communications, program updates, meeting agendas, decision documentation, and action tracking.
Identify and implement opportunities to simplify, standardize, automate, and improve HR processes, service delivery, employee experience, and change initiatives.
What You Bring to the Table:
Strategic thinking paired with a practical, hands-on approach to execution and creative problem-solving.
Strong leadership, relationship-building, and stakeholder-influence skills, including the ability to lead through matrixed relationships.
Clear, polished written, verbal, and presentation skills for working teams and leadership audiences.
Exceptional organization, attention to detail, follow-through, adaptability, resilience, and sound judgment in a fast-paced environment.
High integrity, professionalism, discretion, and a continuous-improvement mindset with enthusiasm for new technologies, automation, and scalable ways of working.
What’s needed: Basic Qualifications:
Bachelor’s degree in Human Resources, Business Administration, Management, Organizational Development, Project Management, or equivalent work experience.
7+ years of experience in program management, project management, HR operations, HR business partner support, organizational effectiveness, or a related business function.
Professional experience managing multiple concurrent projects, programs, or initiatives with defined timelines and measurable outcomes.
Professional experience developing project plans, tracking deliverables, managing risks and dependencies, and coordinating cross-functional stakeholders.
Professional experience using Microsoft Excel, PowerPoint, Teams, Outlook, and collaboration technologies to manage work and communicate results.
Professional experience preparing executive-level presentations, reports, briefings, and communications for leadership audiences.
Professional experience managing confidential employee and business information in alignment with data privacy standards and internal controls.
Preferred Qualifications:
Advanced degree in Business Administration, Human Resources, Organizational Development, or a related field; or PMP, SHRM-CP, SHRM-SCP, PHR, SPHR, Lean, Agile, or equivalent professional certification.
3+ years of people management experience leading professional employees or project teams, including support for Vice President-level or senior executive leadership teams.
Experience in HR Delivery, HR Operations, Shared Services, Talent Management, Employee Relations, HR Business Partner functions, or enterprise-wide HR transformation and organizational change initiatives.
Experience implementing project management methodologies, governance frameworks, dashboards, reporting tools, AI-enabled tools, workflow automation, or digital productivity solutions in highly matrixed environments.
We Offer:
Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.