ROLESUMMARY

As a Facility Solutions Specialist, you are responsible for supporting profitable sales growth and customer engagement across the Janitorial andSanitation(Jan/San)andBreakroomcategories.Yourfocusisonmanaginginboundopportunities,executingproactivecustomeroutreach,respondingtocustomerinquiriesandsellingsupportrequests,andadvancingopportunitiesthatdrivebusinessgrowthandcustomersuccess.

This role emphasizes responsive customer engagement, consultative selling, problem-solving, and collaboration with cross-functional partners. Throughacombinationofinbounddemandmanagementandproactiveoutreach,youwillleveragedigitaltoolsandcustomerinsightstoidentifyopportunities,increaseshareofwallet,andachieveestablishedsalesandkeyperformanceindicators(KPIs).

DUTIES&RESPONSIBILITIES

DriveFacilitySolutionsSalesGrowth

• ExecuteinboundandoutboundcustomerengagementtogrowJan/SanandBreakroomsales,includingjanitorialpaperanddispensers,cleaningchemicalsandsupplies,handsoapsandsanitizers,safetysupplies,breakroomproducts,andTotalCoffeeprograms.

ManageOpportunities&CustomerEngagement

• Respondtocustomerinquiries,inboundsalesopportunities,andsellingsupportrequests.
• Qualifyneeds,providerecommendations,andadvanceopportunitiestowardsuccessfuloutcomes.
• Buildproductivecustomerrelationshipsthroughconsultativeselling,solutionrecommendations,timelyfollow-up,andvalue-drivenconversations.

LeverageDigitalTools&Data

• UtilizeCRManddigitaltoolstomanageactivities,trackopportunities,prioritizework,andensuretimelyexecutionofcustomerrequestsandnextsteps.

Pricing,Quoting&ProposalSupport

• Supportpricingandquotingactivities,preparecustomizedrecommendationsandproposals,andpresentsolutionsinaccordancewithestablishedpricingguidelinesandapprovalrequirements.

ProblemSolving&Cross-FunctionalCollaboration

• Addresscustomerneedsthrougheffectiveproblem-solving,resourcecoordination,andcollaborationwithinternalpartners.
• Partnerwithsales,pricing,merchandising,operations,andsupportteamstoexecuteopportunities,supportcustomerneeds,anddeliveraseamlesscustomerexperience.

AchieveSales&PerformanceObjectives

• Meetorexceedestablishedsalesgoals,productivitymetrics,serviceexpectations,andkeyperformanceindicators(KPIs).

WHATYOUBRINGTOTHETABLE:

CustomerFocus&ConsultativeSelling

• Buildsrapportquickly,listensactively,anddeliverstimely,relevantsolutionsthatsupportcustomerneedsandbusinessobjectives.
• Usesdiscoveryquestionstounderstandcustomerneeds,identifyopportunities,andrecommendappropriateproducts,solutions,andprograms.

DigitalDexterity

• EffectivelyusesCRM,enablementtools,anddigitalcommunicationchannelstomanageactivities,prioritizeopportunities,andsupportefficientcustomerengagement.

Grit,Resilience&ProblemSolving

• Maintainspersistenceinafast-pacedenvironment,adaptstochangingpriorities,andremainsfocusedonachievingsalesandperformanceobjectives.
• Identifiescustomerneeds,evaluatesoptionswithinestablishedguidelines,andrecommendspractical,value-focusedsolutions.

Action-Oriented&Self-Development

• Operateswithurgency,followsthroughoncommitments,andcontinuouslydevelopsproductknowledge,sellingskills,andbusinessacumenthroughcoaching,feedback,andlearning.

Collaboration&Inclusion

• Workseffectivelywithsales,pricing,merchandising,operations,andsupportteamstoexecuteopportunitiesandsupportpositivecustomeroutcomes.

BASICQUALIFICATIONS

• 1+yearsofsales,customerservice,accountmanagement,orrelatedexperience.
• HighSchoolDiplomaorGEDrequired.

PREFERREDQUALIFICATIONS

• 1+yearsofB2Bsalesorcustomersupportexperience.
• WorkingknowledgeofJanitorial&Sanitation(Jan/San)andBreakroomproducts.
• ProficiencyinMicrosoft365(Outlook,Excel,Word,PowerPoint).
• ExperienceusingSalesforce.comoranotherCRMplatform.

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.