Fulfillment Associates support daily fulfillment and last mile delivery operations within the store, including the receiving, unloading, sorting, staging, and dispatch preparation of packages to support accurate and timely carrier pickup and delivery.

This role performs fulfillment activities in a fast-paced environment where safety, accuracy, organization, and productivity are essential. Fulfillment Associates work collaboratively with team members, store leaders, carriers, and delivery providers to support efficient fulfillment operations. 

Fulfillment Operations  

• Receive, unload, sort, stage, and prepare packages for carrier pickup accurately and on schedule
• Process freight shipments while following safety and operational standards
• Scan and handle packages accurately while maintaining inventory and chain-of-custody requirements
• Organize and maintain safe, efficient staging, storage, and dispatch areas
• Identify and communicate package discrepancies, inventory issues, and other operational challenges
• Work with team members and store leaders to support package volume, dispatch readiness, and service needs
• Work effectively with carriers and delivery providers to support efficient package pickups and dispatch
• Follow operational, safety, security, and package handling procedures
• Work efficiently and productively while maintaining accuracy and attention to detail
• Contribute to a collaborative, team-oriented work environment
• Be flexible to perform other duties as assigned (assist customers with shipping, stock shelves, etc.) 
  

Essential skills and experience:

• Able to work a flexible schedule based on the store’s needs
• Ability to work effectively as part of a team and support others to achieve shared goals
• Ability to learn and follow warehouse logistics and retail operational processes
• Ability to manage multiple priorities and complete assigned tasks with limited supervision
• Ability to lift up to 70 lbs independently and handle items up to 150 lbs using a team lift or mechanical assistance
• Ability to use a pallet jack, climb ladders, and stand or walk continuously
• Ability to work cooperatively in a fast-paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner
• Ability to act with honesty and integrity when handling packages, inventory, and business information 

Shift: 5am-9am daily

Must be available 2 to 3 days per week

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.